Optionally, also remove Microsoft Lync History.Under Logging, clear the Turn on logging for troubleshooting check box. To do this, follow these steps: On the Lync menu, click Preferences, and then click General. /Users/username/Documents/Microsoft User Data/Microsoft Exit Lync for Mac, and then restart Lync for Mac to create a log file.In your Documents folder, remove the following:.Exit Lync for Mac, and then restart Lync for Mac to create a log file. Under Logging, click to select the Turn on logging for troubleshooting check box. /Users/username/Library/Logs/Microsoft-Lync.log Turn on logging for troubleshooting in Lync for Mac.
Microsoft 365: Reset a user's password and Reset passwords for admins. Provide them with these links: Lync Server: Reset a user's password in Active Directory. /Users/username/Library/Logs/Microsoft-Lync-x.log (This file is present only if you turned on Lync Logging.) If you forgot your password, or it doesn’t work anymore, contact your workplace technical supporttypically the person who set up your Lync account for you.Remove the following files from your Library folder:.In the Go to Folder drop-down window, enter.Press Command-Shift-g, or from the Go menu, select Go to Folder.
Note that macOS hides your Library folder. In your Home folder, open the Library folder.
To clear out all preferences and other files associated with Lync: It is usually unnecessary to reinstall the application. If other troubleshooting does not solve the problem, it may be necessary to clear all preferences for Lync for Mac and then set it up as if it were a new installation. However, this same user can sign in from another computer that's running the Lync client. If date and time are correct, see your network administrator to verify that your digital certificate file is valid. Back to top Configure preferences and start over Lync for Mac 2011 Either date and time settings are incorrect, or the digital certificate file is not valid or installed on your computer.